Shipping Policy
Last Updated: 4/24/2025
1. Shipping Process Overview
Magic Motorsports specializes in importing car parts from Japan to customers worldwide. Our shipping process involves several stages including product sourcing, international shipping, customs clearance, and final delivery.
2. Shipping Methods and Timeframes
All orders are shipped via container freight from Japan. Shipping timeframes vary based on the following factors:
- Container consolidation period (typically 2-4 weeks)
- Ocean transit time (typically 3-6 weeks depending on destination)
- Customs clearance (typically 1-2 weeks)
- Local delivery after port arrival (typically 3-7 business days)
Total shipping time from order placement to delivery typically ranges from 6-13 weeks. These timeframes are estimates and may vary due to factors outside our control.
3. Shipping Rates
Shipping costs are calculated based on:
- Item dimensions and weight
- Destination country
- Shipping method selected
- Any special handling requirements
Precise shipping costs will be calculated and displayed during checkout before payment is processed.
4. Order Tracking
Once your order is placed and processed, you will receive:
- Order confirmation email with order details
- Container assignment notification when your items are assigned to a specific shipping container
- Container tracking information to monitor the shipment progress
- Delivery notification when your package is ready for final delivery
You can track your order status at any time by logging into your account on our website and visiting the Order Tracking page.
5. Customs and Import Duties
All international orders may be subject to import duties and taxes levied by the destination country's customs authority. These charges are the customer's responsibility and are not included in our shipping fees.
Magic Motorsports is not responsible for delays due to customs processing.
6. Delivery and Receipt
Upon delivery, please inspect all packages immediately for any visible damage. If damage is observed:
- Note any damage on the delivery receipt before signing
- Take photos of damaged packaging and contents
- Contact our customer service team within 48 hours of receipt
7. Shipping Restrictions
Due to international shipping regulations and customs requirements, we cannot ship to all countries or territories. Additionally, certain car parts may have import restrictions in specific countries. Please contact our customer service team if you have concerns about shipping to your location.
8. Shipping Delays
Occasionally, shipping delays may occur due to:
- Weather conditions and natural disasters
- Customs processing delays
- Port congestion or labor disputes
- Global events affecting international shipping
- Other circumstances beyond our control
We will make reasonable efforts to inform customers of any significant delays affecting their orders.
9. Contact Information
For any questions or concerns regarding shipping, please contact our customer service team at:
Email: shipping@importdmmagic.com
Phone: 703-249-9922